Frequently Asked Questions
Where is Geronimo’s Feed & Farm Supply located?
We are located at 426 E. Main Street in Charleston, Arkansas 72933.
What are your store hours?
Monday through Thursday, 8:00 AM–5:00 PM; Friday, 8:00 AM–6:00 PM; and Saturday, 8:00 AM–1:00 PM.
Can I order online and pick up at the store?
Yes. Products eligible for store pickup will display that option during checkout. Wait for confirmation that your order is ready before traveling to the store.
Which products can be shipped?
Select animal-health products, horse-care products, tools, supplements, and other ship-safe farm essentials can be shipped. Eligible products display shipping choices during checkout.
Can feed, hay, or bedding be shipped?
Feed, hay, bedding, and other large or heavy products are generally intended for local pickup because parcel freight can cost more than the product itself.
Do you offer local delivery?
Local delivery for qualifying feed, hay, bedding, minerals, and farm-supply orders is planned but is not currently being promised through the website. Delivery areas, schedules, minimum purchases, and fees will be published before the service becomes available.
Can I place a special order?
Contact the store with the product name, brand, size, and quantity you need. Availability, lead times, and any required deposit will be confirmed before an order is placed.
What is your exchange policy?
Geronimo’s does not offer discretionary refunds. Contact us within 5 business days after receiving a product to request an exchange. The product must be unopened, undamaged, in its original packaging or original sold state, and accompanied by proof of purchase. Customers pay return shipping. See the complete Exchange Policy & Product Support page before mailing an item.
How do tax-exempt purchases work?
Customers claiming a qualified exemption must provide the required documentation for review. Approval is not automatic. Approved customers must sign in with the email address associated with their approved Shopify customer profile. Contact us before payment if an order displays tax unexpectedly.
Will customer accounts include previous purchases?
Eligible online and in-store purchases may appear when every purchase is attached to the same customer profile. Purchases made without identifying the customer may not appear.
Who should I contact for help?
Call 479-467-7012 or email geronimosww@outlook.com for product, order, pickup, shipping, exchange, or account assistance.