Exchange Policy & Product Support
Geronimo’s Feed & Farm Supply does not offer refunds. Eligible purchases may qualify for exchange only.
Exchange window
Contact us within 5 business days after receiving the product to request an exchange. Requests made after this period do not qualify.
Exchange eligibility
To qualify for an exchange, the product must:
- Be unopened and undamaged.
- Remain in its original packaging or original sold state.
- Be accompanied by proof of purchase.
Products that do not meet all eligibility requirements will not qualify for exchange.
If a replacement is unavailable
If an eligible replacement item is not available, Geronimo’s Feed & Farm Supply will issue an in-store credit voucher in place of the exchange. Cash and payment-method refunds are not offered.
Mailed exchanges
Customers are responsible for all return-shipping charges. Contact us before mailing an item. Approved mailed exchanges must be sent to:
Geronimo’s Feed & Farm Supply
426 E. Main Street
Charleston, Arkansas 72933
We recommend using a trackable shipping method and keeping the tracking information until the exchange is completed.
Damaged, defective, or incorrect orders
Contact us within 5 business days after delivery if an online order arrives damaged, defective, or different from what you ordered. Keep the item, packaging, proof of purchase, and order information available while we review and resolve the issue.
Contact us
Call 479-467-7012 or email geronimosww@outlook.com before mailing or bringing in an exchange.
Geronimo’s Feed & Farm Supply is operated by Geronimo’s Western Wear.